Our Commitment to Privacy
How is personal information secured?
For what purposes does CILQUE collect my information?
Does CILQUE share my information with third parties?
What kind of information does CILQUE collect?
How long is personal information retained?
How can I exercise my choices about receiving promotional communications?
HOW IS PERSONAL INFORMATION SECURED?
We have adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. Furthermore, each and every CILQUE employee, mandatory or agent must abide by this Policy.
FOR WHAT PURPOSES DOES CILQUE COLLECT MY INFORMATION?
Cilque may use your personal information to (i) process your order and to answer questions about the status of your order; (ii) send you or your friends, relatives or associates, products that you have ordered; (iii) maintain contact with you and provide you with ongoing personalized service; (iv) communicate with you (via e-mail, post or otherwise) and provide you with promotional materials and additional information regarding our products, services, surveys, contests, promotions and special offers; (v) help us learn more about your shopping preferences; and (vi) conduct marketing and performance research, to assist us in measuring our customer service, benchmarking our performance and to help us improve our shopping experiences and product offerings. As provided below, you may always choose not to receive promotional materials or marketing information.
DOES CILQUE SHARE MY INFORMATION WITH THIRD PARTIES?
WHAT INFORMATION DOES CILQUE COLLECT?
We may collect personal information from you when you save or otherwise provide your personal information to us, such as by setting up a user account and password, logging in as a registered user of www.cilque.com, searching for a product, making an order for a product, providing information in your account (and you might have more than one, if you've used more than one e-mail address when shopping with us), communicating with us by phone, e-mail, or otherwise or if you complete an entry form to participate in a contest, promotion or survey, whether online or at one of our retail stores. As a result of these actions, you might supply us with personal information, such as your name, e-mail and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped, including address and telephone numbers, product interest information and financial information and in certain circumstances, your opinions and individual preferences. Cilque's website is directed for use by adults. Cilque does not knowingly collect any personal information from children under the age of 13. Those under age 13 should not use Cilque's website or provide Cilque with any personal information.
HOW LONG IS PERSONAL INFORMATION RETAINED?
We will keep your personal information only as long as is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law.
HOW TO EXERCISE MY CHOICE ABOUT RECEIVING COMMUNICATIONS?
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from CILQUE, or if you do not want us to use your information to enhance your shopping experience, please let us know by calling us at 01-647-351-5882, or writing us at Cilque Customer Services, 130-720 King Street West, Toronto, Ontario, Canada, M5V 3S5. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. It may take up to 2 weeks to process your postal mail request, during which period you may continue to receive communications from CILQUE. You may also unsubscribe from CILQUE Email services by using the unsubscribe link situated at the bottom of any promotional message you receive from CILQUE.