Privacy Policy

Our Commitment to Privacy

Cilque values its customers and respects their privacy. We do not share our customers information with third parties. This privacy policy describes the personal information we may collect from you, the purposes for which we collect it, and how we use it. Cilque will not collect your personal information other than in compliance with this Policy. By using the www.cilque.com website and/or making online purchases of products, you agree to the terms and conditions of Cilque's Policy. If our Policy changes in the future, we will notify our customers and website users of any such changes by posting an updated policy on our website. Following the posting of such changes, your continued use of the www.cilque.com website will constitute your acceptance of these changes. If you do not continue to use the www.cilque.com website following a change to our Policy but take no other action with respect to your personal information, our use of that information will remain subject to our Policy as it was in effect prior to the change. You are responsible for regularly reviewing this Policy and any changes thereto.

Our Privacy Policy

How is personal information secured?

For what purposes does CILQUE collect my information?

Does CILQUE share my information with third parties?

What kind of information does CILQUE collect?

How long is personal information retained?

What are cookies and how does CILQUE use cookies on its site?

How can I exercise my choices about receiving promotional communications?

HOW IS PERSONAL INFORMATION SECURED?

We have adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. Furthermore, each and every CILQUE employee, mandatory or agent must abide by this Policy.

FOR WHAT PURPOSES DOES CILQUE COLLECT MY INFORMATION?

Cilque may use your personal information to (i) process your order and to answer questions about the status of your order; (ii) send you or your friends, relatives or associates, products that you have ordered; (iii) maintain contact with you and provide you with ongoing personalized service; (iv) communicate with you (via e-mail, post or otherwise) and provide you with promotional materials and additional information regarding our products, services, surveys, contests, promotions and special offers; (v) help us learn more about your shopping preferences; and (vi) conduct marketing and performance research, to assist us in measuring our customer service, benchmarking our performance and to help us improve our shopping experiences and product offerings. As provided below, you may always choose not to receive promotional materials or marketing information.

DOES CILQUE SHARE MY INFORMATION WITH THIRD PARTIES?

We reserve the right to disclose your personal information as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Cilque. This Policy does not apply to the practices of third parties and affiliates of CILQUE. CILQUE does not assume any responsibility for, and by using this website and/or accessing a third party's website from this website you release CILQUE of any responsibility for, the actions, practices and omissions of third parties and their websites. Please check the privacy policy at each site you visit.

WHAT INFORMATION DOES CILQUE COLLECT?

We may collect personal information from you when you save or otherwise provide your personal information to us, such as by setting up a user account and password, logging in as a registered user of www.cilque.com, searching for a product, making an order for a product, providing information in your account (and you might have more than one, if you've used more than one e-mail address when shopping with us), communicating with us by phone, e-mail, or otherwise or if you complete an entry form to participate in a contest, promotion or survey, whether online or at one of our retail stores. As a result of these actions, you might supply us with personal information, such as your name, e-mail and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped, including address and telephone numbers, product interest information and financial information and in certain circumstances, your opinions and individual preferences. Cilque's website is directed for use by adults. Cilque does not knowingly collect any personal information from children under the age of 13. Those under age 13 should not use Cilque's website or provide Cilque with any personal information.

HOW LONG IS PERSONAL INFORMATION RETAINED?

We will keep your personal information only as long as is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law.

WHAT ARE COOKIES? HOW DOES CILQUE USE COOKIES ON ITS SITE?

We may use "cookies" to track your preferences and activities on the www.cilque.com website or a CILQUE Affiliate's website. Cookies are small data files transferred to your computer's hard-drive by a website. They keep a record of your preferences making your subsequent visits to the site more efficient. Cookies may store a variety of information, including, the number of times that you access a site, registration information and the number of times that you view a particular page or other item on the site. The use of cookies is a common practice adopted by most major sites to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies; see your browser's help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely. You should note, however, that without cookies, some of the website's functions will not be available, and the user will lose some of the benefits of the site.

HOW TO EXERCISE MY CHOICE ABOUT RECEIVING COMMUNICATIONS?

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from CILQUE, or if you do not want us to use your information to enhance your shopping experience, please let us know by calling us at 01-647-351-5882, or writing us at Cilque Customer Services, 130-720 King Street West, Toronto, Ontario, Canada, M5V 3S5. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. It may take up to 2 weeks to process your postal mail request, during which period you may continue to receive communications from CILQUE. You may also unsubscribe from CILQUE Email services by using the unsubscribe link situated at the bottom of any promotional message you receive from CILQUE.